Terms Of Services

Deenz Business Group Australia – Website Terms of Use

The Terms of Use of the

Deenz Business Group Australia and all It’s Corporates, Sister Concerns websites include these Terms and Conditions, the Privacy Policy (Page Lik), Disclaimer (Page Link) and any other terms and conditions that appear in or are linked to the Deenz Business Group Australia website (“Additional Terms and Conditions”).
The Additional Terms and Conditions that appear on the

Deenz Business Group Australia website will govern your use of, and access to, certain sections of the Deenz Business Group Australia website where they appear. Since these Additional Terms and Conditions form part of the Terms of Use, you are bound by them and should review them wherever they are relevant to you when using the Deenz Business Group Australia website.

Website content and access

While
Deenz Business Group Australia endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth),

Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites does not guarantee that access to the all our websites  will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Deenz Business Group Australia website or any data on such a computer. 

Limitation of liability

To the maximum extent permitted by law,

Deenz Business Group Australia excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the website content and the use or performance of the Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites  except to the extent that the loss or damage is directly caused by Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites fraud or wilful misconduct.

Where the law (including without limitation the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these Website Terms and Conditions which may not lawfully be excluded, then provided it is fair and reasonable to do so, Deenz Business Group Australia and all It’s related and Linked Businesses’ liability for breach of such a warranty or guarantee shall be limited at its option, to any one or more of the following:

(a) in the case of goods and Services: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either resupplying the services or payment of the cost of having the services supplied again.

Intellectual property

The materials displayed on Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade-marks, are the property of Deenz Business Group Australia and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Deenz Business Group Australia.

Save for the above, and unless expressly granted in writing, Deenz Business Group Australia does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites or in the user interface of the Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites.

Submissions

Any material you send to us on or via the Deenz Business Group Australia and all It’s related and Linked Businesses and all of their’s websites will be deemed to be non-confidential and non-proprietary, unless it is indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose without compensation to you.

Third party websites

 Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites does not control, endorse, sponsor or approve any such third-party websites or their content nor does Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Interference with website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Deenz Business Group Australia and all It’s related and Linked Businesses and all of their websites.

Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the State of Victoria, Commonwealth of Australia. In the event that a dispute arises from these Website Terms and Conditions, each of Deenz Business Group Australia and you agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

Shipping Policy

Standard shipping rate $25.50
Express shipping rate $45.50
Big, bulky or heavy items $45.50 

How long will it take for my order to arrive?
Deenz Business Group Australia can deliver products to your doorstep, Australia wide. Once you have placed your order it will be dispatched within 24 hours if the product is in stock*.

From the date of your order, you can expect the following estimated delivery times for products that are in stock.

Due to current delays related to COVID19, deliveries may take two weeks to arrive with you.

For metro locations, approximately 2-6 working days; and
For regional locations, approximately 2-10 working days.
 
You can also find your shipping tracking number by signing into your online account, navigating to ‘Web Orders’, clicking on the order number you wish to see shipping information for and clicking on the consignment/tracking number on the top right-hand corner of the page.

If you haven’t received your order within the above timeframe, it may be on back order (ie. out of stock). For approximate delivery timeframes for products on back order, please contact our Customer Service team on +61 3 90443259 or via email support@deenzgroup.com

* If an order is placed on a weekend, it will be processed the next business day.
 

Returns

Faulty products

If the product you purchased is faulty or damaged, please call our Customer Service team on +61 3 90443259 to report the problem. We will arrange for the product to be picked up from you (at no charge) or we advise you to dispose of the product. If we are picking up the product, we will give you a Return Merchant Authorisation (RMA) number which you must display on the external return packaging.

You can choose to have the product replaced, a refund of the purchase price, or a credit on your customer account for future use. Refunds will be processed using the same payment method that was used for the original purchase.

You will need to provide us with a copy of the delivery docket, invoice, or documentation showing proof of purchase.

Change-of-mind policy

If you change your mind about the product you purchased and you would like to return the product, Deenz Business Group Australia will only accept returns if:

The product is a standard stock item and has not been specially ordered by Deenz Business Group Australia at your request;
for nutritional products, that do not have any special storage requirements and have more than 60 days of shelf life prior to the expiry date;
you contact our Customer Service team within fourteen (14) days of the date the product was delivered to you;
the product is in its original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition;
you provide us with a copy of the delivery docket, invoice, or documentation showing proof of purchase;
you obtain a RMA number by contacting our Customer Service team and this is clearly displayed on the external return packaging (not on the product packaging); and
you pay the restocking fee which covers the cost of us arranging for the goods to be picked up from you.

If these conditions are met, you will have the choice of a refund of the purchase price or a credit on your customer account for future use.
 
The rights and remedies given to you under this Return Policy are in addition to your rights and remedies under the Australian Consumer Law and nothing in this Returns Policy excludes, restricts or limits those rights.

Please call the Deenz Business Group Australia’s Customer Service team +61 3 90443259 or email support@deenzgroup.com for all return enquiries.
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